MYSTERY GUEST AUDIT

‍Yours Free (Limited-Time Offer)

WHAT’S INCLUDED

Step into your guest’s shoes. I’ll evaluate your hotel’s journey through a Mystery Guest Audit — choose from an online booking funnel review, an in-person stay, or both. From first impression to checkout — and deliver a tailored report showing:

• What’s working beautifully (and what’s not)
• Where guests may be dropping off or hesitating
• What’s costing you bookings, reviews, or revenue
• Quick wins you can implement right away
• A mini SOP (Standard Operating Procedure) for improvements
• Your report will be sent as a PDF with personalised insight and honest, actionable observations.

WHO IS THIS FOR?

• This free audit is perfect for:
• Independent or boutique hotels
• Hotels with outdated or underperforming websites
• Owners or managers who want more direct bookings (and better reviews)
• Whether you're struggling with guest drop-off or simply want a fresh perspective, this is for you.

HOW IT WORKS

• Book your discovery call using the link below
• I’ll ask you a few questions about your goals and setup via the Client Brief Form
• I’ll go through your guest journey as a ‘mystery guest’
• You’ll receive your tailored audit within 7 days — free of charge

WHAT YOU WILL WALK AWAY WITH 

• You’ll get a sharp, honest perspective on what your guests are really seeing — and the hidden moments that could be hurting your reviews. This is your chance to see your hotel through fresh eyes.

READ CONTRACT TERMS  

HOW TO GET STARTED  

1. Book a Discovery Call Calendly link
2. Fill out the Client Brief Form
3. Receive your Mystery Guest Audit within 7 days
4. Book a Story Brand Session 

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